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Messaging
Christayl
Member

when l receive a text l used to get an icon on the dark screen but now l have to check the fully awake screen to see if l did get a message. I have checked my settings and am pretty sure l should be getting an icon but l am not !

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Re: Messaging
Ann154
MVP MVP
MVP

Have you reviewed the active display settings and privacy settings?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Messaging
vzw_customer_support
Customer Support

Christayl,

 

We definitely want you to be able to receive all your text notifications. Let's check into your settings to make sure everything is set correctly on your Droid Turbo.

 

To clarify, what texting application are you using? Also, when did the issue with not receiving your text notification when the device is sleep begin? 

 

If you go to Settings>Sound & notification>When device is locked, what is it set to? 

 

 

LindseyT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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