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Motorola Droid Maxx wont' turn on after update this morning
kelsang
Enthusiast - Level 3
‎03-02-2015 12:48 PM

I received an update notice on my phone a couple of days ago.

I updated it this morning....it started the process. When I checked back later, the phone was off and won't turn back on. Please help!

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Re: Motorola Droid Maxx wont' turn on after update this morning
Snn5
Legend
‎03-02-2015 06:58 PM

Try these directions, they are a bit more explanatory.

1. With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .

2. The device will display different BOOT OPTIONS

3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT

Tip: If the device reboots, you may have waited to long to make a selection,  you will need to begin the process again.

4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)

5. Press and hold the VOL DOWN key for 5-10 seconds

6. While still holding the VOL DOWN key tap and release the VOL UP key.

View solution in original post

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Re: Motorola Droid Maxx wont' turn on after update this morning
Snn5
Legend
‎03-02-2015 12:50 PM

No combination of Power + volume up or down will get it back on?  If that's the case, you may have had an update installation error and might need a warranty (if still under) replacement.

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Re: Motorola Droid Maxx wont' turn on after update this morning
kelsang
Enthusiast - Level 3
‎03-02-2015 12:52 PM

I did that, phone turns off. Then turns back on with the M logo, and hear the "DRRRROOOIIIIDDDD" voice and nothing. i guess the phone is on, just the update screwed up the display perhaps?

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Re: Motorola Droid Maxx wont' turn on after update this morning
Snn5
Legend
‎03-02-2015 12:54 PM

It may have done more than just mess with the display.  I have had 3 bad OTA updates.  2 replacements.  1 Year. For just that reason alone.

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Re: Motorola Droid Maxx wont' turn on after update this morning
kelsang
Enthusiast - Level 3
‎03-02-2015 01:09 PM

Damn it....i guess my phone's toast then. It's way past warranty period. thanks for your help.

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Re: Motorola Droid Maxx wont' turn on after update this morning
Snn5
Legend
‎03-02-2015 01:11 PM

That stinks.  No extended warranty or upgrade?

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Re: Motorola Droid Maxx wont' turn on after update this morning
kelsang
Enthusiast - Level 3
‎03-02-2015 02:36 PM

Nope.

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Re: Motorola Droid Maxx wont' turn on after update this morning
vzw_customer_support
Customer Service Rep
‎03-02-2015 06:05 PM

Hi kelsang! My apologies to hear of the trouble you're experiencing with your screen not turning on! That is certainly annoying. Let's try to see if your phone will respond to an alternative reset. http://vz.to/1DzM5kZ Thanks and keep us posted! If not, and there hasn't been any physical or liquid damage, we can review replacement options.

KristieQ_VZW

Follow us on Twitter @VZW Support

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Re: Motorola Droid Maxx wont' turn on after update this morning
kelsang
Enthusiast - Level 3
‎03-02-2015 06:37 PM

Hi there,

Thank you for replying. I followed your step. However, I got only till Step 3. There's no "Droid triage screen". Just a black screen with the following in white letters :

AP Fastboot flash Mode (S)

OA.77
eMMC Info: Size 16G

To return to normal mode - first press power key to power down

Device is LOCKED, Status Code: 0

Battery OK

OK to Program

Connect USB

Data Cable

That's what I got. Everytime I tried Step 4, the phone turns off and I went back to Step 3 and the above shows up.

My Razr Maxx is old. It has a broken screen, and a very abused frame, but it works great. If there's still a replacement option, I'll be grateful.

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Re: Motorola Droid Maxx wont' turn on after update this morning
kelsang
Enthusiast - Level 3
‎03-02-2015 06:47 PM

Here's the screen I get:

image (1).jpg