My Droid MAXX shut off last night when I tried charging it with my car charger. I haven’t been able to turn it on since it happened. I tried using the wall charger to charge it overnight but still will not turn on this morning. I tried the soft reset (volume DOWN + Power) multiple times and nothing happened. I took it to the Verizon store where the tech tried the soft reset while the phone was plugged in, and a solid green light came on for a while, but the phone wouldn’t start up. I am concerned because I have recently taken family pictures and video that I would like to retrieve from this phone. He stated something like the phone being in a “deep sleep”, and offered to send for a replacement phone, but recommended I try tech support first. Is there a way to retrieve the data from this phone manually?
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Also, I don't think my pictures and video were being backed up wirelessly. I usually would remove files from the phone to the computer once a week, but I didn't get to backup my files for about 2 weeks.