My Droid Razr (a reconditioned replacement from last May) is about to go, or has gone, totally belly up.

[kstafford]

My Droid Razr (a reconditioned replacement from last May) is about to die, or has died, on me.

I am eligible for an upgrade on May 14 or 15.

Can I go ahead and upgrade now thru Verizon (to either the Galaxy S4 or I-Phone 5) rather than wait another 45+ days, or have to buy a replacement phone via insurance?

Thanks

Keith

[jasoninadks]

Good luck. I'm eligible in may also. I'm onmy tenth RAZR I think now. Probably 4 this month. The one I put all my contacts on yesterday is already screwed. Verizon would rather me cancel then actually listen tomy issues and try to help. Sending me the same garbage doesn't help

[vzw_customer_support]

We want you to have reliable performance from your device Keith! I'm sorry to hear of your difficulties. When did this start?

[vzw_customer_support]

Sorry Keith. I meant to include additional questions in the reply. Will the device power on at all? Have you tried alternate chargers? Any recent app, feature or software changes?

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[vzw_customer_support]

jasoninadks,

We're all ears right now! What issues are you experiencing exactly? And are they the same issues as with prior replacements or new?

EvanO_VZW

Follow us on twitter @VZWSupport

[CRSJ]

I think there should be a limit on the number of "reconditioned" nightmares they can send us before we get a new phone. Just my 2 cents.