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My Motorola Droid XT912 is stuck on the emergency call screen. Powering off for 15 minutes didn't work. Help?
UnhappyCustomerinWayl
Member
‎06-27-2013 07:57 AM

My Motorola Droid Maxx XT912 is stuck on the emergency call screen. I tried turning it off for 15 minutes but it's still locked on that screen. I can't navigate off of it. Any ideas before I throw it out the window??

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Correct Answer!
Re: My Motorola Droid XT912 is stuck on the emergency call screen. Powering off for 15 minutes didn't work. Help?
vzw_customer_support
Customer Support
‎06-29-2013 08:13 AM

Don't throw it, let's restore it! Try resetting the device by following the visuals here http://vz.to/126odlT Please keep in mind this will erase everything from the device. Your pictures/videos should be saved to your memory card and hopefully your contacts were previously backed up via Backup Assistant or Gmail. Please keep me posted on your success. Thank you.

Tominque B.
Please follow us on Twitter @VZWSupport

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