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My OTA update is failing, Razr M
sol1109
Member

My OTA update is failing.  The update installs to about 20% then I get the Andy on his back with a red exclamation triangle.  The local store did a factory resets and no change. On the Motorola Mobility forum the admin says this indicates I moded my phone which I have not. How do I fix this?

My phone:

  • Model XT907 Razr M
  • System Version 182.46.10.XT709.Verizon.en.US
  • Android version 4.4.2
  • Baseband version SM_BP_101031.042.32.86P
  • Kernel version 3.4.42-g5170b6b
  • Build number KDA20.62-10
  • Build Date Thu May 1 19:34:18 PDT 2014
Labels (1)
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Re: My OTA update is failing, Razr M
Snn5
Sr. Leader

Every time my XT912 Maxx updated I wound up having to get a replacement.

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Re: My OTA update is failing, Razr M
vzw_customer_support
Customer Support

sol1109, I want to make sure we can get your phone updated. Thank you for providing this information. I am looking into this issue, and I have sent you direct message.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: My OTA update is failing, Razr M
sol1109
Member

Thank You.

Re: My OTA update is failing, Razr M
Snn5
Sr. Leader

If you havent resolved your issue yet I strongly advise speaking to an online chat or on phone rep if you are within the first year warranty.  This would constitute a replacement of same model.  I believe the warranty continues in the same manner with asurion or extended warranty paid monthly.

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Re: My OTA update is failing, Razr M
sol1109
Member

Sorry for the late reply. My issue has not been resolved and I am not within the first year of contract. I am however paying for the basic extended warranty.

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