Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My Verizon app stopped working
MAM3285
Member

Why is my Verizon app stopped working on Motorolla droid turbo? Error message: unfortunately My Verizon has stopped

0 Likes
Re: My Verizon app stopped working
vzw_customer_support
Customer Support

Have you tried restarting your phone? Have you tried uninstalling and re installing the My Verizon app or the My Verizon updates?

0 Likes
Re: My Verizon app stopped working
MAM3285
Member

Yes i powered off and then on without any luck. I cannot uninstall the app through the settings menu, it only allows me to disable which doesn't do me any good.

0 Likes
Re: My Verizon app stopped working
vzw_customer_support
Customer Support

If it won't allow you to uninstall it, it must have come pre-loaded on your device. Reboot your device to safe mode and see if the app works while in safe mode. You can learn how to get into safe mode here:
https://www.verizon.com/support/knowledge-base-118294/

 

-NoahS_VZW

 

0 Likes