Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My Verizon app stopped working
MAM3285
Member

Why is my Verizon app stopped working on Motorolla droid turbo? Error message: unfortunately My Verizon has stopped

0 Likes
Re: My Verizon app stopped working
vzw_customer_support
Customer Support

Have you tried restarting your phone? Have you tried uninstalling and re installing the My Verizon app or the My Verizon updates?

0 Likes
Re: My Verizon app stopped working
MAM3285
Member

Yes i powered off and then on without any luck. I cannot uninstall the app through the settings menu, it only allows me to disable which doesn't do me any good.

0 Likes
Re: My Verizon app stopped working
vzw_customer_support
Customer Support

If it won't allow you to uninstall it, it must have come pre-loaded on your device. Reboot your device to safe mode and see if the app works while in safe mode. You can learn how to get into safe mode here:
https://www.verizon.com/support/knowledge-base-118294/

 

-NoahS_VZW

 

0 Likes