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My droid Maxx does not ring - no sound for alarms
Makomagic1999
Member

My droid will vibrate when the alarm goes off or a call comes in but will not ring

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Re: My droid Maxx does not ring - no sound for alarms
vzw_customer_support
Customer Support

@Makomagic1999

I don't want you to miss those important calls and much needed alarm events!  Let's see what needs to be done in order to get your Droid's sound restored.

First, I need to know which model Droid do you have, the Droid Razr Maxx http://vz.to/UMkoXz or the later version Droid Maxx http://vz.to/UMkxtX?  I want to ensure I'm providing you step by step instructions for your specific model device.  Let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: My droid Maxx does not ring - no sound for alarms
intimidating_sheep

I have the "Droid Maxx" and the same issue for the past week.

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Re: My droid Maxx does not ring - no sound for alarms
vzw_customer_support
Customer Support

Thank you so much for those details. Have you been able to get a chance to power the device down all the way. Then after the phone is off then remove the sim card for a good 10-15 seconds. Then place the sim card back in to the phone and then power it back on. Then re-test the phone calls. Are you getting alerts sounds to come in when you get a text message or any e-mails? Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: My droid Maxx does not ring - no sound for alarms
intimidating_sheep

I went into the store and they did a soft reset, which worked for about a week. I just tried this method, and it worked but I fear one day soon it will not. I will update should it happen again.

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