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My phone is locked up.
dseig
Member

I was looking at a website and while going to the website it locked up. It will not reboot. Is there a way of resetting it when the power button is not working?

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My phone is locked up.
Robert_Drexl
Member

If it is like the Razr Maxx HD you just have to hold down the Power Button and either the volume up or down button (I can not remember) for about 10 seconds.  This will force a simulated battery pull.  You can then power up normally or sometimes you have to do the combination again.  Good Luck.

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My phone is locked up.
Robert_Drexl
Member

If it is like the Razr Maxx HD you just have to hold down the Power Button and either the volume up or down button (I can not remember) for about 10 seconds.  This will force a simulated battery pull.  You can then power up normally or sometimes you have to do the combination again.  Good Luck.

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Re: My phone is locked up.
vzw_customer_support
Customer Support

dseig,

Fear not because we'll get your device working again in a jiffy. Please hold the power button and volume down key simultaneously for 30 seconds or until the phone turns off as an alternate reset.

EvanO_VZW

Follow us on Twitter @VZWSupport

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