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My phone is not charging
MHarber
Member

My phone will not charge.  I have had to bend the USB wire for the phone to start charging recently.  I tried replacing the wire and it still will not charge. What do I do?

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Re: My phone is not charging
vzw_customer_support
Customer Support

Hi MHarber,


We know having a proper charge on your device is vital. Thanks for your hard work in an effort to resolve the issue. Let continue troubleshooting to make sure that this is fixed. Is the device showing evidence that its powered on and charged, like a LED power light comes on? Does the charger fit loosely or is the charging port bent or broken? Any liquid or physical damage?


Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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