My phone is stuck on the "Dual Core" screen. It will not turn on or off. I've tried rebooting, had no luck. Was able to get to a FastBoot screen, but only tells me my phone is locked, then goes back to the "Dual Core" screen again.
I was using it and it froze for a few minutes so I held power and volume down to restart it.
If I reset it, it gets stuck there again. I have removed and reinstalled sim card. Tried it hooked up to a charger as well.
You might need to perform a factory data reset: My Razr MAXX did that a time or 2 and I had to do an FDR.
A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
Perform a factory data reset only if absolutely necessary as it removes all data including:
It is not hot to the touch. It has been sitting for over an hour now. With and without the sim and SD card. No luck. The battery does not pull.
other than taking it into a verizon store you're next option is to factory reset, unless you want to let it sit longer. You tried to boot it in safemode? what phone is it?
Did the recommended factory reset and now it wont power on at all. Went to the Verizon store. They pretty much just said "Sorry. but, luckily for you, you are upgrade eligible." other than than signing a two year contract there was nothing I could do to get my phone problem solved.
Thanks for everyone's help.