Try to clean the cache partition. There are many posts on how to do it, or you can Google it. It has to be done when the phone is off. It should help.
Help is just a community post away. The LAST thing that we want is for you to not be able to use your device. May I ask have you tried the steps that greengrass95 posted? Thanks greengrass95. If that didn't work then try a soft reset on the device. Here's a link to the steps on how to do so. http://vz.to/1sGEsGT
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