Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
My phone recognizes that the charger is plugged in, but will not charge.
kwtoman
Member

I plug my phone in, using the usb cable and charger provided with the phone. The lightning bolt shows indicating is sees the ac charger, however, the battery screen shows "not Charging". I power cycle the phone and it still happens. I turn the phone off, and the battery indicator shows that it is plugged in, but the charge percentage never changes. Any assistance with this issue would be greatly appreciated!

Labels (1)
Tags (1)
0 Likes
Re: My phone recognizes that the charger is plugged in, but will not charge.
Ann154
MVP MVP
MVP

Is this the original charger which came with the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: My phone recognizes that the charger is plugged in, but will not charge.
kwtoman
Member

Yes.

0 Likes
Re: My phone recognizes that the charger is plugged in, but will not charge.
vzw_customer_support
Customer Support

Let's give you back the power to power your phone, kwtoman! Thanks to Ann154 for getting the conversation going! While it is always good to use the original charger, have you tested another approved charger? Did this start after installing a new app or update? How long have you had the device?


Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes