I have had this phone less than a week and it is completely frozen/locked. I get a voice describing what button I press but it will not open up. I have the main screen but tapping opens up NOTHING!!! I cannot access anything or even power off.
I am disabled and so difficult to get into a store for help...any suggestions would be wonderful!
Did you turn on the talk back accessibility option? You have to use a quick double tap to open an option like an application or widget. To scroll through a screen you have to use two fingers on the screen.
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Let's resolve this RoRos! Try an alternate soft reset here http://vz.to/132LOo1 Did you receive this device from Verizon Wireless? Please ensure you are running the most current software version 98.18.78.XT907 in Settings>About Phone and share. Thank you.
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i recently updated to the current SW version that you listed and since then, my phone frequently resets itself and i don't know what to do. this is very inconvenient as i cannot do much without my phone restarting itself for no reason at all. please help.
First do a cache clear. Follow the alternate instructiond for factory reset, but instead of doing a FR choose the "wipe cache partition" option.
You can clear individual application cache and data (including Chrome):
Try safe mode. Read the intro to safe mode.
As a final option it's factory reset time (see first link).