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My razr M locked up
RoRos
Member

I have had this phone less than a week and it is completely frozen/locked.    I get a voice describing what button I press but it will not open up. I have the main screen but tapping opens up NOTHING!!!  I cannot access anything or even power off.

I am disabled and so difficult to get into a store for help...any suggestions would be wonderful!

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Re: My razr M locked up
Ann154
Expert
Expert

Did you turn on the talk back accessibility option? You have to use a quick double tap to open an option like an application or widget. To scroll through a screen you have to use two fingers on the screen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My razr M locked up
vzw_customer_support
Customer Support

Let's resolve this RoRos! Try an alternate soft reset here http://vz.to/132LOo1 Did you receive this device from Verizon Wireless? Please ensure you are running the most current software version 98.18.78.XT907 in Settings>About Phone and share. Thank you.

Tominque_VZW
Please follow us on twitter @VZWSupport

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Re: My razr M locked up
BiGMiKe23
Member

i recently updated to the current SW version that you listed and since then, my phone frequently resets itself and i don't know what to do. this is very inconvenient as i cannot do much without my phone restarting itself for no reason at all. please help.

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Re: My razr M locked up
breezex
Sr. Member

First do a cache clear.  Follow the alternate instructiond for factory reset, but instead of doing a FR choose the "wipe cache partition" option.

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=63967

You can clear individual application cache and data (including Chrome):

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=63887&lid=sayt&sayt=razr%20m%2...

Try safe mode.  Read the intro to safe mode.

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=63868

As a final option it's factory reset time (see first link).

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