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My son called 911 for me and his mobile data doesn't work now.
PMB61
Newbie
‎05-22-2014 02:38 PM

My son call 911 for me April 6th, 2014.  His mobile data doesn't work on his phone; yet on the account, he has 4 gigabytes.  Please help!

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Re: My son called 911 for me and his mobile data doesn't work now.
dcviper
Enthusiast - Level 2
‎05-22-2014 06:33 PM

Have you done anything to resolve this? Android will lock out data/voice for 5 minutes following a 911 call. If it doesn't reset you should try rebooting the phone. If that doesn't work you may have to factory reset the phone.

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Re: My son called 911 for me and his mobile data doesn't work now.
vzw_customer_support
Customer Service Rep
‎05-24-2014 02:47 PM

PMB61 we hope that everything is ok and will get your son connected again! What phone make/model does he have? What happens when he tries to access the internet? Does he receive any error messages?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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