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My three bottom buttons (back, home, and recent) do not work. Please help!
tw33k
Member

I have to turn my phone off and turn it back on to get to the home screen help!

I updated to lollipop but don't know if this has anything to do with my problem.  If I look at a text I am stuck in the text, I can't go back, can't go home, must turn the droid turbo off and back on.  When it comes on it comes on on the home screen so I can do anything from there but I can never go back or home after I go somewhere.  This is soooo frustrating. Help!

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Re: My three bottom buttons (back, home, and recent) do not work. Please help!
vzw_customer_support
Customer Support

Let's get your soft keys moving again, tw33k! Had you downloaded or installed any other apps/updates when this began? Has there been any damage or liquid exposure to the device? Please complete a wipe of the system cache to clear any corruptions http://www.verizonwireless.com/support/knowledge-base-117345/


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