- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you make the new Verizon network extender a closed network? All of our devices are connecting to there's and its been a huge problem!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, I know how important is to be connected to the 5G Internet. I'm more than happy to help you view the inconvenience you are having. Please send us a private message, so we can gather more details regarding your coverage.
>Bris
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Taylorj wrote:Can you make the new Verizon network extender a closed network? All of our devices are connecting to there's and its been a huge problem!
If you have a good relationship with your neighbor, you might ask them to try reducing the transmit power of the extender's signal. At least, they could reduce it in steps to see at which what level your devices don't connect, but theirs do where they need it. This can be done in the extender's SETTINGS.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The neighbor gave me the password to the extender and I turned down the power but our phones are still connected to it. I verified to make sure its there extender and it is. User guide says you can make it a closed network but you can't and verizon engineers is no help over the phone. We can't do anything because when we make a phone call , we are right at the line where it continuously connects and disconnects to it. This is like tech trespassing! Haha its crazy how you can't make it a closed network. Why spend over $100 a month when we can't even use our phones. I've filed a complaint when FCC and a email is heading towards headquarters. Maybe they will have better luck getting this fixed than I have had.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
>Apollo
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Taylorj wrote:The neighbor gave me the password to the extender and I turned down the power but our phones are still connected to it. I verified to make sure its there extender and it is. User guide says you can make it a closed network but you can't and verizon engineers is no help over the phone. We can't do anything because when we make a phone call , we are right at the line where it continuously connects and disconnects to it. This is like tech trespassing! Haha its crazy how you can't make it a closed network. Why spend over $100 a month when we can't even use our phones. I've filed a complaint when FCC and a email is heading towards headquarters. Maybe they will have better luck getting this fixed than I have had.
How far did you turn down the power? Did you do a reboot on the extender after turning down the power?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Turned it down to 20percent
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I dont have Facebook or twitter....
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Taylorj wrote:Turned it down to 20percent
What if you turn it down to the minimum for a test, 10%? And a reset/reboot?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We appreciate you reaching out to us. We can have our engineers adjust things. You will have to have your neighbor reach out to us.
-Jenelle