Re: New Update
smashogre
Specialist - Level 1

This is . . . taxing!
Ok, what if you go to www.cox.net and try to sign in?
And, have you called Cox? I realize that calling their support is like shoving a burning candle up ones nose but...might help.

Oh, what server names are you using? pop.cox.net & smtp.cox.net?

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Re: New Update
Ann154
Community Leader
Community Leader

Doesn't Cox have an east and west servers?

Where you have to add the west or east to the server address?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: New Update
smashogre
Specialist - Level 1

They used to yes. I googled 'setting up Cox email on the razr" and got this site:

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/72001/~/cox.net-email-set-up-(dr...)

Which has a link to this:

http://ww2.cox.com/residential/sandiego/support/internet/article.cox?articleId=%7Ba8fb24c0-6440-11df...

Which includes this note:

"

Note: Cox has updated the Email Server Names in order to make setting up email easier for our customer. If however, you currently have the old mail server names of pop.east.cox.net or pop.west.cox.net it is not necessary to update those settings."

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Re: New Update
Ann154
Community Leader
Community Leader

Perhaps it would worth a shot to the OP to try the old servers and see if the errors go away?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: New Update
smashogre
Specialist - Level 1

As strange as this issue has gotten it might at that! Smiley Happy

Mine worked fine once I caught the bit on the Cox website about not using the @cox.net part in the username field. His doesn't...I think he's holding his mouth the wrong way when he tries it

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Re: New Update
jardr
Enthusiast - Level 3

I tried all even standing on my head. I went to Verizon and they say they have no fix for it to get ahold of cox....cox says it is verizon software......so who pays the consumer that tries to keep up on the latest. I didn't have any problems with my old droid. We updated another line and they got the apple and it works ok.

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Re: New Update
smashogre
Specialist - Level 1

Can you get to the cox.net website and sign in?

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Re: New Update
jardr
Enthusiast - Level 3

Yes I love this phone but bad that you can't get into your cox email.

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Re: New Update
smashogre
Specialist - Level 1

I know 4 people that have Razr's and they're not having problems with it either. What part of the country are you in? We're in Kansas - perhaps it's a regional thing?

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Re: New Update
jardr
Enthusiast - Level 3

OK I got cox email.....How......I upgraded to the Maxx and put email in and it worked.

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