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No 4g connectivity for new Razr
DHR44
Member

18 hours ago the local Verizon Wireless store activated a replacement 16GB Razr they sent to replace a dead unit.  Somehow they did not connect the new phone to 4G.  Calling and wi fi work.  Wi fi is turned off and mobile networks on.  How do I establish 4G?  Thanks.

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Re: No 4g connectivity for new Razr
vzw_customer_support
Customer Support

I'm sorry you're having problems with the 4G network on the replacement unit, DHR44.
There are a couple of settings you can check.
Make sure WiFi is disabled and then http://bit.ly/TPSwh9 enable the data.
Next, enable data roaming http://bit.ly/RWfnU5.
Once that is done, power it off/on and try it again. Let me know what happens.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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