Phone Hotspot Help

[MICOLS69]

When I use my phone's hotspot (Turbo 2) to play my game (World of Tanks Blitz) the game will not load. I can search the internet and play other games. But not Blitz. When I use my work phone (Galaxy S5 also  Verizon) Blitz loads up fine. What gives?

[SuzyQ]

What device are you using to play the game on?  Are you sure it's connecting to the phone's hotspot?

[MICOLS69]

iPad Pro. Yes it connects because I can search the internet, load other apps and games. It just will not load Blitz.

[SuzyQ]

Hmmm, interesting dilemma - the same device (iPad Pro) connects to a Galaxy S5 hotspot and BLitz works fine.  Same device connected to a Turbo 2 hotspot will not load or play the same game.

Are you trying the two hotspots in the same location?  How strong is your 4G signal on each phone?

[MICOLS69]

Same locations full signal. I tried with my Turbo 2 first as it's my personal phone. When it didn't work I used my S5 which is my company phone. I've got plenty of open unused data on my personal phone.

[vzw_customer_support]

SuzyQ, Thanks for the great suggestions!

MICOLS69,
I’m sorry to read that your game will not load for you. Let’s make sure we get this figured out asap. When was the last time you were able to load the game with it hooked to the hotspot? Is the game fully updated in the Google Play store? Can you please explain what exactly happens when you open up the game? (For example, do you receive an error message? Does it come up a blank screen?)

AliciaS_VZW
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[MICOLS69]

As to how long ago...I don't know.

As to the game... it just stays on "connecting"

I contacted VZW support about 2 months ago. The tech couldn't figure it out and bumped me up to Tier 2 or something like that. The tier 2 tech couldn't fix it and said he would open an investigation into it and I would be contacted in no less than two weeks. That was 2 months ago. Thought I'd give the forums a try.