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Phone fails installing OTA update to KitKat, why?
Grimor
Member

I have a RAZR MAXX HD that has been bugging me to do the OTA update for weeks. when it tries to do the update it fails (Droid down after reboot)

So I figured I'd just do a factory reset on the phone and it should work. Nope, same problem, so after pointlessly wiping my phone, my update still fails, and still bugs me to do it.  Any suggestions? I could try loading the update from the SD card, but it's just the same file trying to do the same update...

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Re: Phone fails installing OTA update to KitKat, why?
Grimor
Member

Well, here's what I had to do to get the update.

(I always recommend a factory reset for large updates)

Downloaded the rom from motorola VZW_XT926_4.4.2-KDA20.62-10.1_CFC_1FF.xml.zip

uncompressed it and ran RSDScriptGenerator.jar

Installed RSDLite 6.1.6

Loaded in recovery mode and reset phone.

Switched to fastboot mode and connected to my computer

flashed the script with RSD

Probably not the easiest or recommended method to get the OTA update. but this is what I had to do to get it.

On the plus side, my battery life improved. Not sure if it was from the factory reset or update though.  Anyone needing to follow my route can google "How To:XT926 Upgrade to KitKat OTA"

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Re: Phone fails installing OTA update to KitKat, why?
vzw_customer_support
Customer Support

Grimor lets get your device on the latest and greatest! Fill us in on the details and we'll get right to work! What zip code are you located in? Are you trying the update on the network or Wi Fi?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Phone fails installing OTA update to KitKat, why?
Grimor
Member

Zip: 46514  Have tried the update over both data and wifi networks.

Starting with a full factory reset.

System Version 9.18.94.XT926.Verizon.en.US

Android Version 4.1.2

Baseband version VANQUISH_BP_100730.151.64.17P

Kernel version 3.0.31-gef7deb8

Build number 9.8.1Q-94

Update downloads, verifies and reboots to begin the update. I get the update droid for about 30% and then droid down, reboot and failure message.

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Re: Phone fails installing OTA update to KitKat, why?
Grimor
Member

Well, here's what I had to do to get the update.

(I always recommend a factory reset for large updates)

Downloaded the rom from motorola VZW_XT926_4.4.2-KDA20.62-10.1_CFC_1FF.xml.zip

uncompressed it and ran RSDScriptGenerator.jar

Installed RSDLite 6.1.6

Loaded in recovery mode and reset phone.

Switched to fastboot mode and connected to my computer

flashed the script with RSD

Probably not the easiest or recommended method to get the OTA update. but this is what I had to do to get it.

On the plus side, my battery life improved. Not sure if it was from the factory reset or update though.  Anyone needing to follow my route can google "How To:XT926 Upgrade to KitKat OTA"

View solution in original post

0 Likes