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Phone not regognized with USB Connection
lltoledo23
Member

Does anyone know why the droid razr maxx is not recognized on computer when using a USB connection?

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Re: Phone not regognized with USB Connection
mortb
Sr. Member

What is your Computer's OS? Is it Windows? Windows 7 or 8? I have a desktop with Windows 7 and no problems connecting my phone to my desktop. However, my laptop, which has Windows 8, will not see my phone when I have connected the two. Strange.

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Re: Phone not regognized with USB Connection
SoccerRef12
Sr. Member

You need to enable Mass Storage mode if you want to transfer files. It is in the System options. It should be an option in your notification bar when you connect to your PC with an USB cable.

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Re: Phone not regognized with USB Connection
superskier99
Member

I have the same problem, but with WindowsXP Pro.

I escalated it to Tier 2 at Verizon and the response was it is not our problem, go to Motorola.

May have to return the phone.

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