Phone shuts down automatically and takes 8-12 mins to restore

[Texascritter]

I havent even done the update and my phone is acting all crazy shuts down, wont reboot, wont go to safe mode, turns off auto rotate and Ive already been to Verizon store once. My phone isnt a yr old. I use my alarms which dont work when it shuts down 5 times a day. HELP!! Will verizon replace this phone for a new one OR im stuck with a crappy phone due to verizons policies??!!

[MiiHere · Accepted solution]

What phone do you have?

If you've had it less than a year I'm sure it's still under the 1 year manufactures warranty. It can be replaced with a refurbished device so long as it's in good condition; no major dents, cracks in the screen or water damage.

[Texascritter]

I have the droid turbo but I shldnt deserve a refurbished phone since I pay the expensive insurance and its a Verizon Issue;)  They tell me at the store no issues!!!

[Texascritter]

And phone is like new no cracks dents etc.....

[MiiHere]

Oh, well you can go through your insurance then. Just remember you'll still get a certified pre owned phone and have to pay your deductible; somewhere between $99-$149 would be my guess.

[Texascritter]

Even under 1yr with the $10 ins plan.... I guess Im paying more for nothing. Figures lol

[Ann154]

You could have not gotten insurance, put the money for the premium into a savings account and might have had enough now to purchase a new phone at the full retail price.

[Texascritter]

I have a savings account, Thanks;)

[MiiHere]

That's why I don't pay for insurance. It's just not worth it for me. If something were to happen to my device, I'd just buy a used one until I could upgrade. You can get a decent used phone for around $200 and then resell it for nearly the same price depending on how long you use it and the condition.

[Davidoo]

If you are having these problems why don't you just let it update to Lollipop?  It might fix the problems.