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Phone shuts down automatically and takes 8-12 mins to restore
Texascritter
Novice

I havent even done the update and my phone is acting all crazy shuts down, wont reboot, wont go to safe mode, turns off auto rotate and Ive already been to Verizon store once. My phone isnt a yr old. I use my alarms which dont work when it shuts down 5 times a day. HELP!! Will verizon replace this phone for a new one OR im stuck with a crappy phone due to verizons policies??!!

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Re: Phone shuts down automatically and takes 8-12 mins to restore
MiiHere
Leader

What phone do you have?

If you've had it less than a year I'm sure it's still under the 1 year manufactures warranty. It can be replaced with a refurbished device so long as it's in good condition; no major dents, cracks in the screen or water damage.

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Re: Phone shuts down automatically and takes 8-12 mins to restore
MiiHere
Leader

What phone do you have?

If you've had it less than a year I'm sure it's still under the 1 year manufactures warranty. It can be replaced with a refurbished device so long as it's in good condition; no major dents, cracks in the screen or water damage.

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Re: Phone shuts down automatically and takes 8-12 mins to restore
Texascritter
Novice

I have the droid turbo but I shldnt deserve a refurbished phone since I pay the expensive insurance and its a Verizon Issue;)  They tell me at the store no issues!!!

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Re: Phone shuts down automatically and takes 8-12 mins to restore
Texascritter
Novice

And phone is like new no cracks dents etc.....

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Re: Phone shuts down automatically and takes 8-12 mins to restore
MiiHere
Leader

Oh, well you can go through your insurance then. Just remember you'll still get a certified pre owned phone and have to pay your deductible; somewhere between $99-$149 would be my guess.

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Re: Phone shuts down automatically and takes 8-12 mins to restore
Texascritter
Novice

Even under 1yr with the $10 ins plan.... I guess Im paying more for nothing. Figures lol

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Re: Phone shuts down automatically and takes 8-12 mins to restore
Ann154
Expert
Expert

You could have not gotten insurance, put the money for the premium into a savings account and might have had enough now to purchase a new phone at the full retail price.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone shuts down automatically and takes 8-12 mins to restore
Texascritter
Novice

I have a savings account, Thanks;)

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Re: Phone shuts down automatically and takes 8-12 mins to restore
MiiHere
Leader

That's why I don't pay for insurance. It's just not worth it for me. If something were to happen to my device, I'd just buy a used one until I could upgrade. You can get a decent used phone for around $200 and then resell it for nearly the same price depending on how long you use it and the condition.

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Re: Phone shuts down automatically and takes 8-12 mins to restore
Davidoo
Novice

If you are having these problems why don't you just let it update to Lollipop?  It might fix the problems.