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Phone won't ring

My phone mutes itself not allowing me to hear incoming calls, texts etc. This started after the update to my phone on 3/1.

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Re: Phone won't ring
Customer Support

We want to ensure you have a fully functioning device, KSK65. When this happens are you able to turn the volume back up or do you have to restart the phone to turn the volume back up? Have you recently downloaded any new apps? Does this happen with every call or only certain numbers?

MahrizaM _VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!