Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Pictures in text messages won't download?
envieux
Member

I recently started having an issue to where pictures I get sent will not download. The last time I was able to send myself one and it just kinda started working again. This time, it won't even let me send one to myself...just shows a blank message. I've tried restarting twice but it still won't work.

Labels (1)
0 Likes
Re: Pictures in text messages won't download?
vzw_customer_support
Customer Support

Hi Envieux
I'm sorry your having issues with picture messages. I would love to look into this with you.

Are you able able to use the browser? Is the device on Wifi? If so turn it off and retest.

Please delete all old messages and retest. If the issue persists try this and retest: http://support.verizonwireless.com/support/devices/knowledge_base.html/50079/&lid=sayt&sayt=safe%20m...

I look forward to getting this resolved.

JoeL_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Pictures in text messages won't download?
envieux
Member

I just went ahead and did a factory reset.

0 Likes