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Pin unlock and download cloud
BJSPAR
Member

I forgot my pin to unlock my phone.  I have an elipse tablet so able to access all information, just can't call out.  I didnt know I couldn't reset my pin same as password, but no, must factory reset.  My question is:  If I factory reset, can I download my current information from my verizon cloud, or do I loose it when I factory reset.  Also, does the elipse loose all information when I reset.  Hope someone can help me.

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Re: Pin unlock and download cloud
vzw_customer_support
Customer Support

BJSPAR,


Help is here. We want you to gain access back into your phone just as much as you do. Rest assured, anything that has already been backed up into the cloud will restore after you are able to sign back into your device. Here's a link that will help you out: http://vz.to/1NVgukr. Don't hesitate to reach out to us if additional assistance is needed.


KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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