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RAZR M "Obtaining IP address"
MICHAELMUSSER91

Just picked up two RAZR M's about a month apart on upgrades, one will not connect to my wifi it just sits on "obtaining ip address" or 4g LTE while the other is running fine.  This is a problem as the WIFI keeps my bill from rocketting.   Solutions?

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Re: RAZR M "Obtaining IP address"
B33
Sr. Leader

Try Removing the address out of the M that will not Connect and then Power Cycle it once it Returns on try reconnecting..

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Re: RAZR M "Obtaining IP address"
MICHAELMUSSER91

no joy, thanks though

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Re: RAZR M "Obtaining IP address"
B33
Sr. Leader

Your Welcome. b

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Re: RAZR M "Obtaining IP address"
vzw_customer_support
Customer Support

Hey there Michaelmusser91,

Congrats on Droid M's.  Let's take a closer look to make sure yours is connecting to WiFi correctly. Since the other Droid M seems to be connecting ok, it seems to be an issue with your device only. Has it ever been able to connect to WiFi? Have you tried a soft reset,http://vz.to/135rpyT? Also, please try powering off the device and remove and reinsert the sim card,http://vz.to/V2jX4r?

Please try these steps and test again.  Keep us updated with results.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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