I have been a VW customer for over 10 yrs. I am thankful to say my contract ends 2-27-14. They do not stand behind any of the phones they sell. This phone was great for the first year of our contract then both my husband and I had to use insurance. The phones were then replaced with refurbished phones. Two months ago my Razr failed completly I took it into the VW store and all customer service said was don"t you have a old VW phone you could use until your upgrade is due in two months. My question to VW ix why must I wait two months for a new phone when I still have to pay the bill for a supposedly smart phone? I will not renew my contract I am tired of paying $350. a month to you for horrible customer service. If they were smart they would have sunk me into another 2 year contract I am glad they did not.