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I updated my phone over the weekend and now all of a sudden, my screen is black.?! Is there a way to reset?
Hold down the power and both vol +/- buttons at the same time for about 10 seconds until the phone reboots.
@DRLobato,
VZW to the rescue! Updates are meant to enhance your phone, not cause you headaches!
Were you able to reset the phone with the steps @SoccerRef12 provided http://vz.to/1hDArBd? Keep me posted if you are still having this issue with the black screen.
JohnB_VZW
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