Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Razr M error message
onestar6162
Member

Why would I be getting this message:  Unfortunately, the process android.process.media has stopped. ??  I recently tried to free up memory space and deleted a bunch of documents that were being stored. Could I have deleted something important by accident? 

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Razr M error message
SoccerRef12
Sr. Member

Here are the steps to get into recovery. One of the options is to wipe

cache. That might help...

http://www.jeremylesniak.com/blog/2012/12/droid-razr-maxx-boot-into-recovery/

To boot your Motorola Droid Razr Maxx into recovery, regardless of your

version of Android, follow these steps.

1. Power Off the Droid Razr Maxx in the normal way, by pressing the

power button and selecting “power off.” If that doesn’t work, you can hold

down the two volume buttons (yes, both up AND down) and then hold in the

power button. The screen will go blank after a second and then you can let

go of the power button.

2. Now, press and hold both volume buttons again, but this time press

and hold the power button, too.

3. When you see the Boot Mode Selection Menu let go of all the buttons.

4. Press the volume down to select Recovery and then press Volume Up.

5. From the screen with the half-dead looking Android guy, press volume

up and volume down again (yep, same time).

6. Use the volume up and volume down buttons to navigate the menus, and

the power button to make your selection.

That’s it. You should now be all set to do whatever it is you want your

Droid Razr Maxx to do while in Recovery. You might want to check out my

other

View solution in original post

0 Likes
Re: Razr M error message
SoccerRef12
Sr. Member

Possibly. You might reboot into recovery and clear cache. If that doesn't work, you might have to do a factory data reset.

0 Likes
Re: Razr M error message
onestar6162
Member

Thank you. I'm a novice...where can I find instructions on how to do that?

0 Likes
Re: Razr M error message
SoccerRef12
Sr. Member

Here are the steps to get into recovery. One of the options is to wipe

cache. That might help...

http://www.jeremylesniak.com/blog/2012/12/droid-razr-maxx-boot-into-recovery/

To boot your Motorola Droid Razr Maxx into recovery, regardless of your

version of Android, follow these steps.

1. Power Off the Droid Razr Maxx in the normal way, by pressing the

power button and selecting “power off.” If that doesn’t work, you can hold

down the two volume buttons (yes, both up AND down) and then hold in the

power button. The screen will go blank after a second and then you can let

go of the power button.

2. Now, press and hold both volume buttons again, but this time press

and hold the power button, too.

3. When you see the Boot Mode Selection Menu let go of all the buttons.

4. Press the volume down to select Recovery and then press Volume Up.

5. From the screen with the half-dead looking Android guy, press volume

up and volume down again (yep, same time).

6. Use the volume up and volume down buttons to navigate the menus, and

the power button to make your selection.

That’s it. You should now be all set to do whatever it is you want your

Droid Razr Maxx to do while in Recovery. You might want to check out my

other

0 Likes
Re: Razr M error message
breezex
Sr. Member

Before you do a Factory Reset try:

Settings > Apps > All > Media Storage > Clear data and then reboot your phone.

0 Likes
Re: Razr M error message
onestar6162
Member

Excellent breezex, this worked perfectly.  The only thing was that my media storage was actually disabled...how that happened I don't know. But I'm up and running again with no error message!  Yippee!! Smiley Happy

0 Likes