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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Razr M stuck with red M symbol

My Razr M has the red M on front screen.  I tried soft reboot and factory reboot.  still goes to red M symbol.  I did app updates last night.  And when I got up  this morning it was giving multiple error messages saying apps have stopped.  I turned the phone off when that 1st happened bc it would not let me into any apps.  Was working fine, then started getting the error messages again.  When I turned off the  phone again  it would not turn back on.  Help

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Re: Razr M stuck with red M symbol
Customer Support


Have no fear, help is here. I know that my phone is my lifeline, so I want to be sure we get you up and running in no time. Thank you so much for all of your information and troubleshooting steps up to this point. I just want to dig a little bit deeper. What changes (if any) have been made to the phone in the last week?
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Re: Razr M stuck with red M symbol

I am having the same issue Mindylou described, but I am not finding solutions.  Any suggestions?