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In the last few days, my Droid Razr will not connect with my Platronics M50 Bluetooth Headset. It tries several times to connect. Recently the Voice Commands would not work and a blog suggested uninstalling Google Music updates which fixed it. Any suggestions? Thanks.
Yes, there's some sort of glitch with the latest Google Music update ... it interfers with Voice Commands. Have you uninstalled the updates to Google Music? Once that's done, ensure that you have automatic updates turned off , or the issue will just keep happening.
Hi there SharonVermont!
How bizarre. Not only do we want you hooking up your RAZR to your bluetooth without issue, but voice commands shouldn't be giving you any issues either. So, let's get to the bottom of this.
First, were you able to uninstall Google Music updates as you described for a fix to the voice commands? I'd just like to verify. But if not, please let us know so we can plot a different course of action. Now, let's talk about device compatibility. Has anything changed over the last few days when you noticed this issue (new app, software update, etc.)? In the meantime, please disable the connection, turn off your phone, and then attempt to reconnect the devices. We hope to hear back.
EvanO_VZW
Follow us on Twitter @VZWSupport
Hello EvanO_VZW-
The issue with Google Music is also true of the Motorola Droid 4:
Phone model: Motorola Droid 4
Android version: 4.1.2
Steps to reproduce:
1. Voice Commands not working:
2. Uninstall Google Music Update
Note that Google Play Music is not at version 5.0.141J and the prblem is still present.
ragtag3209
Hi Verizon,
When I could connect, uninstalling Google Music updates did allow the Voice Command to work again. However, now my headset won't connect. It pairs, but tries again and again to connect but can't. I have turned everything off and on and repaired several time. I have not installed any new software, but there have been many updates to existing apps.
SharonVermont
Sharon what you need to do is Clear out your Bluetooth Head set Go to Setting and find Bluetooth like in picture 1 Tap the Star Gear it will Take you in the setting as in picture 2 were it says UNPAIR tap it to unpair the Device once that is Done Clear out of the Area by hitting the Home Button once that is done Power Cycle the phone let it power up and redo the Pairing.. See if that fixes the Issue.. Good Luck b33