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Since latest update My Razr M does not receive or send Texts well. If there are multiple recipients there is always a problem. Message is downloading and sometimes comes in later, but sometimes not at all. Same with sending. Any help?
NCWoman
Member
‎11-14-2014 09:15 AM

Since latest update My Razr M does not receive or send Texts well.  If there are multiple recipients there is always a problem.  Message is downloading and sometimes comes in later, but sometimes not at all.  Same with sending.  Any help?

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Correct Answer!
Re: Since latest update My Razr M does not receive or send Texts well.  If there are multiple recipients there is always a problem.  Message is downloading and sometimes comes in later, but sometimes not at all.  Same with sending.  Any help?
Ann154
Expert
Expert
‎11-14-2014 08:51 PM

Is the cellular data connection turned on and active at the time the issues occur?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Correct Answer!
Re: Since latest update My Razr M does not receive or send Texts well.  If there are multiple recipients there is always a problem.  Message is downloading and sometimes comes in later, but sometimes not at all.  Same with sending.  Any help?
NCWoman
Member
‎11-14-2014 09:23 PM

Verizon Customer Support said software glitch. Now using Verizon Messages and seems ok so far.

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Correct Answer!
Re: Since latest update My Razr M does not receive or send Texts well. If there are multiple recipients there is always a problem. Message is downloading and sometimes comes in later, but sometimes not at all. Same with sending. Any help?
KathyH_VZW
Verizon Employee
‎11-16-2014 12:44 PM

Let's get your messages flowing NCWoman. When you're in a group message, is your wi-fi enabled? If yes, please make sure it's off and test again. 

AdaS_VZW

Follow us on Twitter at @VZWSupport

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