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Since latest update My Razr M does not receive or send Texts well. If there are multiple recipients there is always a problem. Message is downloading and sometimes comes in later, but sometimes not at all. Same with sending. Any help?
NCWoman
Member

Since latest update My Razr M does not receive or send Texts well.  If there are multiple recipients there is always a problem.  Message is downloading and sometimes comes in later, but sometimes not at all.  Same with sending.  Any help?

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Re: Since latest update My Razr M does not receive or send Texts well.  If there are multiple recipients there is always a problem.  Message is downloading and sometimes comes in later, but sometimes not at all.  Same with sending.  Any help?
Ann154
Expert
Expert

Is the cellular data connection turned on and active at the time the issues occur?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Since latest update My Razr M does not receive or send Texts well.  If there are multiple recipients there is always a problem.  Message is downloading and sometimes comes in later, but sometimes not at all.  Same with sending.  Any help?
NCWoman
Member

Verizon Customer Support said software glitch. Now using Verizon Messages and seems ok so far.

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Re: Since latest update My Razr M does not receive or send Texts well. If there are multiple recipients there is always a problem. Message is downloading and sometimes comes in later, but sometimes not at all. Same with sending. Any help?
KathyH_VZW
Verizon Employee

Let's get your messages flowing NCWoman. When you're in a group message, is your wi-fi enabled? If yes, please make sure it's off and test again. 

AdaS_VZW

Follow us on Twitter at @VZWSupport

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