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Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
Nitzie
Member

Since upgrade to kitkat, getting "312" calls on phone. How to stop them?

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Re: Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
vzw_customer_support
Customer Support

Lets put an end to these calls, Nitzie! Do the calls come from more than one number? Have you answered these calls to see what the purpose of the call is?

You can also block these numbers from calling you with our Call and Message Block. Here is how:  http://vz.to/MqEgqB

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
vzw_customer_support
Customer Support

Lets put an end to these calls, Nitzie! Do the calls come from more than one number? Have you answered these calls to see what the purpose of the call is?

You can also block these numbers from calling you with our Call and Message Block. Here is how:  http://vz.to/MqEgqB

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
Nitzie
Member

The block feature doesn't allow you to block a 3 digit number, only a 10 digit one.

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Re: Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
Nitzie
Member

On re-reading VZW's reply, I see you assumed I meant a 10-digit number with a 312 area code. I meant only the digits 312 without anything following.

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Re: Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
vzw_customer_support
Customer Support

Thank you for the clarification, Nitzie! Just out of curiosity, did you answer the call? This can be possible spoofing. Spoofing is a technique that allows a caller to change the caller identification associated with the number.

I was able to confirm that this is not caused by the software update either.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
Nitzie
Member

I tried answering it once, but after that just swiped right over to the red

phone icon. Is that the best thing to do?

It's interesting that this started right along with the kitkat update, but

I'll take your word that the update didn't cause the problem.

On Wed, May 21, 2014 at 10:06 PM, Verizon Wireless Customer Support <

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Re: Since upgrade to kitkat, getting "312" calls on phone. How to stop them?
vzw_customer_support
Customer Support

Nitzie,
Thanks for the additional details. You can answer the call at your discretions. You are correct, you are unable to block a three digit number. Other than ignoring the call the other option would be to complete a number change. You can do so if you desire online here
http://vz.to/1n3Efem Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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