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Software update September 9, 2014...photos in text messaging take forever to download
kssams1
Member

Ever since the update a couple of weeks ago, any time someone sends me a picture in a text message, it takes hours before it downloads to my phone.  I can see that it's there, it just won't come in fully for hours.  What gives?

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Re: Software update September 9, 2014...photos in text messaging take forever to download
vzw_customer_support
Customer Support

That would be irritating, kssams1. I hadn't seen this before so  let's check some things. Are you using a texting app? Is wifi disabled?
Have you tried it once you have powered the phone off/on?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Software update September 9, 2014...photos in text messaging take forever to download
smyles10
Member

I am having the same issue.  I am using the system messaging app, and it doesn't matter if i'm on Wifi or 4g.  If i get a picture message, I have to turn the phone off and back on, and when i turn it back on the picture will come through.  VERY frustrating!!!

How can this be fixed??

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Re: Software update September 9, 2014...photos in text messaging take forever to download
kssams1
Member

I, too, am using the system messaging app.  Also does not matter if I am on wifi or 4g.  I just tested to see if turning off the phone will cause the phone to load, and it does.  This really is annoying!

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Re: Software update September 9, 2014...photos in text messaging take forever to download
kssams1
Member

causes the picture to load, not the phone...sorry!

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Re: Software update September 9, 2014...photos in text messaging take forever to download
tenacious
Member

Having same issue.  Pictures and long texts were taking up to 6 hours to download after update.  Reboot would pull them right in, but then it was back to delay with next message.  I cleared the app cache, then the system cache, no joy.  I turned wifi off, which I should NOT have to do, and no change.  I did a hard reset, and now it's better, but it's still not as fast as it was.  There are times when it's taking up to 10 minutes to download a long winded text, and it's taking longer to send texts - up to 3 minutes (for a 1-3 sentence text).

One thing I noticed is that my signal strength is fluctuating wildly, and I have a feeling that is the cause of this.  I can sit in one spot in my house and the signal strength will go from 5 bars to 1 and any where in between in a matter of seconds.  If the signal bars stay at 5 for a while, the texting seems to be fine.  But when the signal starts fluctuating the texting slows down drastically.

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Re: Software update September 9, 2014...photos in text messaging take forever to download
vzw_customer_support
Customer Support

Oh boy! Let's get a fix to the download issue. What phone do you have? Do you have the content of your phone store to VZW Cloud or a different location? Have you tried a factory reset on your device?

VanetrisC_VZW

Follow us on Twitter @VZWSupport

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Re: Software update September 9, 2014...photos in text messaging take forever to download
Vandeh2o
Member

I'm gonna kick in here and say me too. My wife as well. Restart will get the pic downloading but only once. I'm happy to see its not just us.

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Re: Software update September 9, 2014...photos in text messaging take forever to download
kssams1
Member

My phone is the Razr Maxx.  My content is not saved to Cloud as I don't have that much of it anyway, and I have not done a factory reset.  Thanks for your reply!  Would love to see a fix.  And turning the phone off does not always work, I have found.

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Re: Software update September 9, 2014...photos in text messaging take forever to download
smyles10
Member

I have the Droid Maxx HD.  I believe i have everything backed up but I have not done a hard reset.  I have done a soft reset and that doesn't fix the problem... its easier to just power off and then power back on the phone.

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