Re: Stuck on red eye screen
JimmyC96
Newbie

I'm currently having this issue. However, my phone, after being powered down, will turn itself back on after a few seconds. I've tried this, I've tried (unsuccessfully) to reset the cache. I'm starting to get awkward looks from other students in my college's union with every tantrum I throw for the failure to get off the red eye. I was planning on going to the local Verizon store to get it looked at but ran out of time. Any help is appreciated.

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Re: Stuck on red eye screen
vzw_customer_support
Customer Service Rep

Hey JimmyC96, let's get those awkward looks to stop and get this phone working for you! Did you try the Soft Reset http://vz.to/1qGYJwt ? This option will definitely turn the phone on automatically. If that did not work, I would recommend a Hard reset http://vz.to/1qGZZiV after backing up your device. You can use Verizon Cloud app to back up your device, so you don't lose important information.

SandyS_VZW

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