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Trying to download IndyCar Mobile App. Says my device is not compatible?
cox0926
Member

Have had Indycar mobile for years. Updated each year with no problem. This year tried to open the 2015 IndyCar app and is said mandatory update needed.

Tried to update, but said Device not compatible. Search the Play store for App and can't find it. Cleared app cache. All to no avail.

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
vzw_customer_support
Customer Support

We don’t want you missing out on any news or info for Indy Car this year cox0926. Let’s get this working again for you. Are other apps updated and downloading on your phone? Do you get this error both on wifi and data? Have you tried to do the download through the online site? Click here: http://spr.ly/6584B5kIs.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
cox0926
Member

Going through link you provided, it still says my device is not compatible.

No download or install button shows up.

On Mar 14, 2016 12:25 PM, "Verizon Wireless Customer Support" <

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
cox0926
Member

Have not had any trouble with other apps. I get the error on both WiFi and

data

On Mar 14, 2016 12:25 PM, "Verizon Wireless Customer Support" <

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
cox0926
Member

When I try to edit my review from my phone, I get an error message.

(DF-RU-02) error retrieving info from server

On Mar 14, 2016 12:25 PM, "Verizon Wireless Customer Support" <

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
cox0926
Member

The actual review I sent, came from my desktop. Phone cannot access that

server.

On Mar 14, 2016 12:25 PM, "Verizon Wireless Customer Support" <

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
vzw_customer_support
Customer Support

Let's take a closer look. What does it say the requirements are for downloading that application? How much storage do you have left on your device?
RVZWrtH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
cox0926
Member

It doesn't mention requirements. Size: not available. But I have 12.55GB

available. Does say some features may not perform as designed on Android

4.1 and earlier. I have 5.

On Mar 14, 2016 8:23 PM, "Verizon Wireless Customer Support" <

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Re: Trying to download IndyCar Mobile App. Says my device is not compatible?
vzw_customer_support
Customer Support

Cox0926, with the season upon us, I know that you are anxious to have this working. Please delete the existing application and reinstall.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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