Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Turbo 2 - Black screen when accessing Phone Settings
pingram3541
Member

I've had this happen multiple times now where when pulling down the notification bar and choosing the settings cog icon results in a black screen where only the top notification bar and lower 3 navigation icons appears.  Even after waiting a bit, pressing the back icon or trying to access the settings by choosing the cog icon again still does nothing until I turn off the display and unlock the phone again.  The last time this happened, even that did not work and I had to completely reboot.

I've had this phone for a week so the good news is I should be able to factory reset it without too much loss of time invested.

Labels (1)
0 Likes