Turbo volume low

[Wrl115]

Notifications, media and ringer on full blast, can't hear anything.Please help with a solution.

[Ann154]

Do you have the DROID Turbo or the DROID Turbo 2 model?

Do you have any Moto Actions setup based on your location to silent the phone while at work or home? Does the speakers work otherwise for media playback?

[Wrl115]

Turbo, nothing set in Moto to make it quiet. Media is so soft(even turned up 100%) that i have to hold it to my ear to hear it.

[Ann154]

It might be a hardware problem. Do headphones work?

[Wrl115]

Headphones work. Ringer, text/email notification and video/music are so low they basically don't exist.

[vzw_customer_support]

Being able to hear your phone is a must Wrl115. Let's work together and get this resolved. How long has this been going on? Any changes prior to this happening?
JosephE_VZW
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[Wrl115]

Progressively worse over the past 2 weeks. Nothing changed, just started happening.

[testerrants]

did you try diagnostics in the myverizon app.

View Device Health Check - My Verizon Diagnostics (MVD) - Android | Verizon Wireless

[Wrl115]

I hadn't, just did. Didn't make a difference. Thanks for the idea.

[testerrants]

sorry it did not help... try this and see if you find an answer Troubleshooting Assistant for DROID TURBO 2 | Verizon Wireless .

good luck.