Turbo volume low

Wrl115 · ‎05-02-2016

Notifications, media and ringer on full blast, can't hear anything.Please help with a solution.

Ann154 · ‎05-02-2016

Do you have the DROID Turbo or the DROID Turbo 2 model?

Do you have any Moto Actions setup based on your location to silent the phone while at work or home? Does the speakers work otherwise for media playback?

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Wrl115 · ‎05-02-2016

Turbo, nothing set in Moto to make it quiet. Media is so soft(even turned up 100%) that i have to hold it to my ear to hear it.

Ann154 · ‎05-04-2016

It might be a hardware problem. Do headphones work?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Wrl115 · ‎05-04-2016

Headphones work. Ringer, text/email notification and video/music are so low they basically don't exist.

vzw_customer_support · ‎05-04-2016

Being able to hear your phone is a must Wrl115. Let's work together and get this resolved. How long has this been going on? Any changes prior to this happening?
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Wrl115 · ‎05-04-2016

Progressively worse over the past 2 weeks. Nothing changed, just started happening.

testerrants · ‎05-04-2016

did you try diagnostics in the myverizon app.

View Device Health Check - My Verizon Diagnostics (MVD) - Android | Verizon Wireless

Wrl115 · ‎05-04-2016

I hadn't, just did. Didn't make a difference. Thanks for the idea.

testerrants · ‎05-04-2016

sorry it did not help... try this and see if you find an answer Troubleshooting Assistant for DROID TURBO 2 | Verizon Wireless .

good luck.