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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
AlexS77
Enthusiast - Level 3
‎03-15-2016 04:01 PM

There is a discussion somewhere on using the computer connect. It worked, took some time to download it then update it, but follow the instructions in that discussion and you'll be on 6.0.

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
baileyj2007
Enthusiast - Level 1
‎03-15-2016 04:35 PM

I actually tried this as well (of it is the software upgrade assistant you're talking about) and unfortunately in my case it did not work (it could not recognize my device). Others may have better luck than me...

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
NavySTi
Newbie
‎03-15-2016 05:22 PM

Would love to hear if anyone else had gotten the "USB to computer" method to upgrade to Marshmallow to actually work for them.

Verizon:  Any idea when the OTA update will work for everyone???

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
jrswitz
Enthusiast - Level 1
‎03-15-2016 07:39 PM

You have to use VZW software upgrade assistant, but it won't work with USB 3.0. I had to install it on my old laptop with USB 2.0, and it worked just fine. I hope this will help you.

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
Jmthoune
Enthusiast - Level 2
‎03-16-2016 05:42 AM

I would like to know as well. I followed the instructions and even contacted a Verizon rep. She couldn't help to find the USB Setting on my phone.

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
tgermaneri
Enthusiast - Level 1
‎03-16-2016 12:13 PM

Using the "Verizon Wireless Software Upgrade Assistant" worked.  Just plug your phone into a windows or mac computer, run the software that appears on the drive that shows up, and it'll allow you to update your phone.  No further instructions needed really.

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
J14wrig
Enthusiast - Level 2
‎03-16-2016 05:58 PM

It worked for me as well!

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
baileyj2007
Enthusiast - Level 1
‎03-16-2016 06:04 PM

Thank you that was my issue. After swapping to an older machine with USB 2.0, the SUA finally recognized my device and I upgraded to 6.0!

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
dmayo32
Newbie
‎03-20-2016 04:12 AM

Of the 4 T2s my family has all but one updated successfully with no issue. One them failed to update then said it was up to date however that being Lollipop. However I successfully updated to Marshmallow via Verizon Software Upgrade assistant connected by USB to my PC. All are in good working order at this time. Overall I've been pleased with the Turbo 2 performance.

Hopefully this helps someone. I'd be glad to provide more details if needed.

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Re: Turbo2 Upgrade Download Failed - V 23.31.24.en.US
simmerinalong
Newbie
‎03-21-2016 01:41 PM

Unbelievable that this is so easy, yet Verizon phone and chat support has no clue this "failed download" and failed update issue even exists. Believe me - I called, I chatted online, and they know NOTHING.

Thanks to replies on this post and some of my own searching, I found - downloaded - and installed the "Verizon software upgrade assistant". From there, I connected my phone and followed the prompts. I now have Android 6 on my Droid Turbo 2 - 23.31.24.

So thanks to those of you who discovered this before me and took the time to share it here.

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