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Unfortunately, contacts have stopped.
georgeT
Member

HI

I started getting this a few days ago.  I have rebooted multiple times but the problem has not been resolved.

Please advise on how to fix this.

thanks in advance

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Re: Unfortunately, contacts have stopped.
vzw_customer_support
Customer Support

georgeT lets get your contacts fixed and the device running smooth! Fill us in on the details and we'll get right to work! When are you receiving this error message? Does it happen all the time or intermittently? What server are you using to backup your contacts i.e. Backup Assistant, Verizon Cloud, or Google?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Unfortunately, contacts have stopped.
georgeT
Member

Thank you for the help.

It happens all the time when I press the "people" app.

I am using Verizon Cloud.

thank you again

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Re: Unfortunately, contacts have stopped.
SoccerRef12
Sr. Member

Have you tried clearing the contacts cache? Settings/Apps/Contacts then select Clear cache.

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Re: Unfortunately, contacts have stopped.
B33
Sr. Leader

This is what I would suggest as well)  and it may be a good idea Run a Factory Reset.. after running the system cache clear.. this will clear any clouded file that might be running into issue with phone and the recent update..

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Re: Unfortunately, contacts have stopped.
georgeT
Member

The cache was empty.

I did the factory reset and the contacts worked for 1 day.  I am now back to the same message:  Unfortunately, Contacts has stopped.  '

And the cache is empty again.

Anything else I can try?  Preferably where I won't have to spend hours getting my phone back.

thanks in advance

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Re: Unfortunately, contacts have stopped.
vzw_customer_support
Customer Support

Thank you! I appreciate you taking the time to follow up. I'm sorry to hear that the suggestions did not work for you. Could you please place the device in Safe Mode and test to see if the issue persist? http://vz.to/1jWQTKz

YosefT_VZW
Follow us on Twitter @VZWSupport

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