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Re: Update Failed but Says UpToDate
Richee
Member

Already on my 2nd turbo 2 because Motorola said was defective due to update not functioning. Verizon and Motorola are clueless. My replacement doesn't even have the update. Guess I'll be filing a BBB complaint.

Re: Update Failed but Says UpToDate
Williamsonbl
Member

Same issues here.  Way to crap the bed on this too VZW.  At least you're consistent.

Re: Update Failed but Says UpToDate
Josiahsday
Member

Same exact issue here, I was on the phone with the Verizon tech support who pretty much said that I didn't need the upgrade... I'm at witts end... Verizon.... Can you hear all of us?!?!?!?

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Re: Update Failed but Says UpToDate
Josiahsday
Member

I'm about to do the same thing. This is a huge load of garbage. Lately Verizon customer service and technical support feels like they are completely clueless.

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Re: Update Failed but Says UpToDate
mtbrown0510
Member

Not sure why Verizon Tech Support can't come up with the fix for this but with some research I came across this .pdf(http://www.verizonwireless.com/dam/support/pdf/system_update/BPOD-H9887-SUA-moto-V7.pdf).

Download the software at the sites on bottom of document:

http://www.motorola.com/VerizonSoftwareUpdateWin

or

http://www.motorola.com/VerizonSoftwareUpdateMac

This software updated my DROID TURBO 2 after over the air didn't.

Re: Update Failed but Says UpToDate
ElectroAviator

I had actually never plugged this phone into my computer.  When I did auto-play popped up and asked if I wanted to download and install the Software Upgrade Assistant. Here's the kicker it said update available, unlike my device which thinks it's up-to-date.


The update is currently 15% downloaded. I'll update the post if this works. Thanks for the tip mtbrown0510

Re: Update Failed but Says UpToDate
ElectroAviator

I can now confirm that this did fix the issue. I left my phone at home today because the update took an hour to get to 50% downloaded. However, when I got home I followed the instructions on the screen to unplug and re-plug my phone to my computer. This caused a pop up on the phone that I had to select an option to update from the computer and it finished. Hope this helps people with the same issue.

Screenshot_20160314-165120.png

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