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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Voicemail issue:
MCJ2112
Member

Callers cannot leave a voicemail. When I dial *86, I am asked for a 10 digit mailbox number. I put in my cell phone number and it is not recognized as a mailbox number. This problem started about a month or so ago. Voicemail had worked fine for a number of years. Any ideas on how to resolve.

Thanks.

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Re: Voicemail issue:
vzw_customer_support
Customer Support

MCJ2112, wow! We need to get this working for you ASAP. I don't want you to miss any kind of important phone calls. When some one tries to call you, do they get any kind of errors when the voicemail is suppose to pick up or does it continue to keep ringing? Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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