WIFI NOT WORKING
jd4029
Newbie

THE WIFI ON MY PHONE STOPPED WORKING IT WAS WORKING MONDAY IT STOPPED YESTERDAY I TRIED REBOOTING MY PHONE SERVERL TIMES. TURNED WIFI OFF AND ON SEVERAL TIMES AS WELL STILL CANNOT GE IT TO WORK.   IT SHOWS CONNECTED EXCELLENT STRENGTH BUT IS GRAYED OUT AND I CAN'T CONNECT TO ANYTHING   HELP PLEASE

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Re: WIFI NOT WORKING
vzw_customer_support
Customer Service Rep

Hello jd4029
I'm sorry to hear your having Wifi issues with the device. Let's get to the bottom of this! Please power down remove the sim card reinsert and retest. Has anything changed with the home wifi? Does the device connect to public Wifi?

I look forward to getting this resolved!

JoeL_VZW
Follow us on Twitter @VZWSupport

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