Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
WIFI NOT WORKING
jd4029
Member

THE WIFI ON MY PHONE STOPPED WORKING IT WAS WORKING MONDAY IT STOPPED YESTERDAY I TRIED REBOOTING MY PHONE SERVERL TIMES. TURNED WIFI OFF AND ON SEVERAL TIMES AS WELL STILL CANNOT GE IT TO WORK.   IT SHOWS CONNECTED EXCELLENT STRENGTH BUT IS GRAYED OUT AND I CAN'T CONNECT TO ANYTHING   HELP PLEASE

Labels (1)
0 Likes
Re: WIFI NOT WORKING
vzw_customer_support
Customer Support

Hello jd4029
I'm sorry to hear your having Wifi issues with the device. Let's get to the bottom of this! Please power down remove the sim card reinsert and retest. Has anything changed with the home wifi? Does the device connect to public Wifi?

I look forward to getting this resolved!

JoeL_VZW
Follow us on Twitter @VZWSupport

0 Likes