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What should I do about a frozen device?
ccoon
Member

my droid froze up!  tried the reboot process by pushing on vol. and power button,  it does reboot, but back to the same screen that wil only let me make emergency calls! GRRRR!  suggestions?

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Re: frozen!!
ccoon
Member

I had to go to a Verizon dealer and they ended up doing factory reboot. Working for now. No damage to phone when it froze up had been downloading an app and few min. later it was froze. Thanks.

Sent from my Verizon Wireless 4G LTE DROID

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Re: frozen!!
vzw_customer_support
Customer Support

Oh no, ccoon! That's awful. If this has not yet been resolved, please allow me to help. I need to know more about what you're seeing. I see that it reboots, but that it goest back to the same screen each time. Which screen does it return to? Has the device been damaged in any way?


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: frozen!!
tikibar1
Sr. Leader
Sr. Leader

Try turning off the phone, removing the SIM card (be careful not to touch the gold contacts), waiting a few minutes, then reinserting the SIM card and turning the phone back on.  If that doesn't work, try a new SIM card (they're free at your local Corporate Verizon store).

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Re: frozen!!
ccoon
Member

I had to go to a Verizon dealer and they ended up doing factory reboot. Working for now. No damage to phone when it froze up had been downloading an app and few min. later it was froze. Thanks.

Sent from my Verizon Wireless 4G LTE DROID

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Re: frozen!!
vzw_customer_support
Customer Support

@ccoon,

Thanks for keeping us posted! I'm glad the hard reset fixed it and your phone is now working.

JohnB_VZW

Follow us on Twitter @VZWSupport

Re: frozen!!
B33
Sr. Leader
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