Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
What should I do if I forgot my login password?
BettyBoop2016
Member

Hello - I changed the password for logging into my Droid Turbo2 and now I can't get in Smiley Sad  I've shutdown and tried 30 times and still not able to access my phone.  Do I need to go to the store to reset this?

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: forgot login password how do I reset
Tidbits
Sr. Leader

The store can't help you. Do you setup Android device manager? If uou did you can try and log in to your Google account on a computer and then try changing the password there. If not if you encrypted your phone then there would be a need to input your password to unlock the device after a factory reset(theft kill switch).

View solution in original post

0 Likes
Re: forgot login password how do I reset
Tidbits
Sr. Leader

The store can't help you. Do you setup Android device manager? If uou did you can try and log in to your Google account on a computer and then try changing the password there. If not if you encrypted your phone then there would be a need to input your password to unlock the device after a factory reset(theft kill switch).

0 Likes
Re: forgot login password how do I reset
bd94s10
Sr. Member

I know you don't have a Nexus but this may help: Can't unlock my Android device - Nexus Help

0 Likes