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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
What to backup is grayed out
LETTAY2
Member

I have a Motorola Droid Maxx.

I want to backup my info to the cloud.

When asked "what to backup," photos, videos, music, documents, messages & call history is grayed out.

How do I get these areas to light up so I can save them to the cloud?

Labels (1)
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Re: What to backup is grayed out
Ann154
Super User
Super User

Which cloud are you referring to?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: What to backup is grayed out
vzw_customer_support
Customer Support

We want to make sure your applications and services are working correctly. Are you still having issues with the Cloud? Are you using the Verizon Cloud application?

JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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