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What to backup is grayed out

I have a Motorola Droid Maxx.

I want to backup my info to the cloud.

When asked "what to backup," photos, videos, music, documents, messages & call history is grayed out.

How do I get these areas to light up so I can save them to the cloud?

Labels (1)
Re: What to backup is grayed out
Super User
Super User

Which cloud are you referring to?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: What to backup is grayed out
Customer Support

We want to make sure your applications and services are working correctly. Are you still having issues with the Cloud? Are you using the Verizon Cloud application?

JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!