I've tried to reset, even to factory. Nothing. It went crazy when someone called me. No physical damage, no new software. Anything else I can do? I saw someone else had the same problem but with no resolution. Any help here?
So I called TS thinking my only route was a replacement as factory reset was just shutting phone down. While on the phone, we tried erasing the cache. It erased the cache and restarted, but got back to the red eye. While the replacement was being issued, I tried a factory reset again, and it worked! Unfortunately, the replacement was already issued. I asked to cancel it, but it showed up on my doorstep the next day. Current phone is working again. I still need to send back the replacement box.
Uhhh, keep an eye on your account then because Verizon is expecting a return from you and this might put that return window into the "Past 5 days to return" period. Most times VZW states to accept a package instead of refusing.
Thanks for the advice., I did call and asked them if I should refuse the package, and was told yes. Of course, I was also told that the package was cancelled...